This policy applies to the personal information of homeowners, prospective customers, job applicants, and website visitors in Maryland, Virginia, the District of Columbia, Pennsylvania, and (as we expand) other U.S. states. It is written to comply with federal law and applicable state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), and similar state laws as they take effect.
1. Information we collect
We collect information you give us, information collected automatically, and information from third parties.
You provide
- Identifiers & contact: name, property address, email, phone number.
- Property & claim details: roof age/size, damage description, insurance carrier, and claim information you choose to share.
- Scheduling: requested inspection date/time and notes.
- Job applicants: work history, qualifications, screening answers, and anything you submit in an application.
- Communications: messages you send to our chat assistant, voice assistant, email, or team.
Collected automatically
- Device and usage data (IP address, browser type, pages viewed, referring page), and approximate location, via cookies and similar technologies and analytics tools (see §3).
From third parties
- Storm/weather and property data providers, advertising platforms (e.g., Meta, Google), and service providers that help us verify or enrich the information you provide.
2. How we use your information
- Schedule and perform free roof inspections and provide our services.
- Document storm damage and assist with insurance claims you ask us to help with.
- Respond to you and provide customer service through our team and our AI chat/voice assistants.
- Send transactional messages (confirmations, reminders) and, with your consent, marketing.
- Operate, secure, analyze, and improve our website, tools, and business.
- Recruit and evaluate job applicants.
- Comply with law and enforce our terms.
3. Cookies & analytics
We use cookies and similar technologies for essential site functions, to remember your preferences, to measure traffic, and to support advertising. We use analytics services such as Google Analytics and advertising pixels (e.g., Google and Meta) to understand how our site performs and to reach people who may need our services.
When you first visit, our cookie banner lets you accept or reject non-essential cookies, and you can change your choice anytime via “Cookie preferences” in the banner or by contacting us. We honor Global Privacy Control (GPC) browser signals where required. Non-essential analytics and advertising cookies load only after consent where the law requires it.
4. How we share your information
We do not sell your personal information for money. We share it in these limited ways:
- Service providers / processors who work on our behalf — scheduling, hosting, communications (email/SMS/voice), analytics, payment, and CRM — under contracts that limit their use to our instructions.
- Insurance and trade partners only as needed to perform a service you requested (for example, coordinating your claim with your carrier or adjuster).
- Legal & safety — to comply with law, enforce agreements, or protect rights and safety.
- Business transfers — in connection with a merger, financing, or sale of assets.
5. “Sale” or “sharing” of personal information
In the past 12 months we have not sold personal information and have not shared it for cross-context behavioral advertising in exchange for money. Use of advertising cookies may be considered “sharing” under some state laws; you can opt out via our cookie banner and the request form below. We do not knowingly sell or share the personal information of anyone under 16.
6. Your privacy rights
Depending on where you live, you may have the right to:
- Know / access the personal information we hold about you.
- Delete your personal information.
- Correct inaccurate information.
- Opt out of any sale or sharing of your data and of targeted advertising.
- Opt out of marketing calls, texts, and emails at any time.
- Non-discrimination for exercising your rights.
You can exercise these rights using the request form below, by emailing office@udroofing.com, or by calling (240) 880-2108. We will verify your identity and respond within the timeframe the law requires (generally 45 days). You may use an authorized agent where permitted.
7. Calls, texts & TCPA consent
By giving us your phone number and requesting an inspection or information, you agree we may call and text you about your request, including by automated means, at the number provided; consent is not a condition of purchase. Message/data rates may apply. Reply STOP to opt out of texts or HELP for help. We honor Do-Not-Call requests and maintain an internal do-not-contact list.
8. Data retention
We keep personal information only as long as needed for the purposes above, to meet legal, tax, insurance, and warranty obligations, and to resolve disputes — then we delete or de-identify it.
9. How we protect your data
We use industry-standard safeguards: encrypted connections (TLS), encrypted data at rest, role-based access so staff only see what their job requires, hashed passwords, deny-by-default database security, audited access, and regular backups. No method is 100% secure, but we work hard to protect your information.
10. Children
Our services are for adults. We do not knowingly collect personal information from children under 16. If you believe a child gave us information, contact us and we will delete it.
11. Make a privacy request
Use this form to access, delete, or correct your data, or to opt out of any future sale/sharing or of marketing. We’ll confirm by email and verify your identity before acting.
12. Contact us
United Developers / UD Roofing · 4915 St Elmo Ave Ste 403, Bethesda, MD 20814 · 2000 Duke St Suite 300, Alexandria, VA 22314 · office@udroofing.com · (240) 880-2108. MHIC #111971 · VA #2705183185 · PA #192325.