Claims / Insurance Specialist

The Claims / Insurance Specialist is the documentation backbone of restoration. The homeowner owns their claim — you support them by coordinating it from inspection through final payment: working directly with the insurance company and adjuster, documenting the full scope of storm damage for a fair RCV, and tracking that ACV, depreciation, and the homeowner’s deductible collection all line up. Xactimate and insurance experience are highly valued. We are the contractor, never a public adjuster: we advocate for a fair, full scope, but we never negotiate the claim for the homeowner, never promise approval, and never pay, waive, or rebate a deductible.

1. Review the day’s active claims board and flag what needs movement
2. Call carriers and adjusters to coordinate scopes and adjuster appointments
3. Meet an adjuster on site (with the rep) to document the full scope of storm damage
4. Compare the carrier scope line-by-line and advocate for a fair, full RCV
5. Update homeowners and reps on where each claim stands
6. Track ACV, depreciation, and deductible collection so nothing legitimate is left on the table